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If an item was defective, QVC will also refund the shipping and handling and not charge a Q return label fee. For more information, see the customer service page or call 888-345-5788. Q return label fees are based on the weight of your item and its packaging. The fee schedule is as follows: 0–5lb. $6.95; 5.01–10lb. $8.95; 10.01–150lb. $10.95
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